Credits are used per conversation (chat) with the assistant - not strictly per completed booking. Each chat consumes credits based on how many steps your booking flow includes and how long the conversation lasts (spoken or typed).

Your privacy is protected throughout the voice booking process: Your voice is converted to text in real-time by OpenAI (our AI partner). Voice recordings are never stored. We have a Data Processing Agreement with OpenAI ensuring they handle your data securely and in compliance with GDPR. All communication uses industry-standard encryption (TLS 1.3, AES-256). Text transcriptions are kept for up to 30 days for security, then automatically deleted.

Say it. Book it. The future of scheduling is here.

Q: What is AI Voice Booking?

AI Voice Booking lets visitors book appointments by speaking or typing on your website. An AI booking assistant understands the request, suggests available times, and confirms the booking—no forms required.

Q: Does it work with my existing setup?

Yes. AI Voice-Driven bookings use your existing services, business rules, reminders, and calendar sync - nothing to rebuild.

Q: How much do the credits cost?

Pricing starts at €8 for 100 credits. In typical setups, a completed booking averages about €0.08 worth of credits. Note: This is an average. The actual credit use can be lower or higher depending on flow complexity (locations, service categories, add-ons, staff selection) and conversation length.

Q: What if a visitor doesn’t finish the booking?

Some conversations may consume credits even if the booking isn’t completed (for example, if the visitor leaves mid-flow). Credits are applied to the assistant interaction itself, not solely to completed bookings.

Q: What happens at 0 credits?

When your balance reaches zero, the AI Voice Booking widget becomes unavailable. Once you add credits, the widget becomes active again.

Q: What if the AI makes a mistake?

AI is still evolving, so occasional mistakes may happen. Clients always review and confirm the booking details before finalizing. If they need to cancel their booking afterwards, they can do so easily through the confirmation email they receive after completing the booking.

Q: I have my own website where I use the SimplyBook.me widget. How can I get AI Voice Booking on my site?

The AI Voice Booking widget is a separate button that opens the AI assistant chat. If you’re already using the regular SimplyBook.me booking widget, the AI widget will not appear inside it. You can enhance your client experience by placing the AI widget on your website alongside your existing booking widget.

Bring AI Voice Booking to your website, an AI booking assistant that turns site visits into bookings in seconds.

Try AI Voice Booking Read how it works

Why AI Voice Booking

Turn site visits into conversations - and conversations into confirmed bookings. SimplyBook.me brings AI Voice Booking to your website and social media (Facebook, Whatsapp, Instagram) with an AI booking assistant at its core, so visitors just speak, see options, and confirm in seconds. It lives directly on your site, removing friction and speeding up checkout.

Faster path to "confirmed"

Visitors just talk; the assistant handles the rest.

Zero disruption

Works on your site and respects your existing services, rules, and calendar.

Innovation you can trust

Built by SimplyBook.me, powered by OpenAI’s trusted AI technology, with enterprise-grade security and full GDPR compliance.

It’s the result of our sustained investment in AI and modern web technologies, ensuring scheduling feels effortless today and only gets smarter over time.

See it in action

See how it works in this short demo video

Try AI Voice Booking

Key Features of AI Voice Booking

Voice-powered booking

This is conversational scheduling. With the AI Voice Booking feature, clients simply say what they need - "Book a haircut Friday at 3" - and the assistant understands intent, checks availability, and guides them to a confirmed slot. No forms, no back-and-forth, just a natural flow from request to confirmation.

Talk or type

No mic? No problem. Clients can type their request instead of speaking, whether they’re in a noisy space or just prefer the keyboard. The same assistant understands the request, offers available times, and confirms the booking just as fast.

Smooth by design

Easily activate the AI Voice Booking feature in minutes. It works with your existing SimplyBook.me services, rules, reminders, and calendar sync, so you keep your setup exactly as it is while adding a faster path to booking.

Privacy-first approach

We prioritise your privacy. Voice is processed securely using industry - standard encryption by our trusted AI partner, OpenAI. Your voice is never recorded - only text is used to complete your booking. All processing complies with GDPR. Learn more in our Privacy Policy.

AI Voice Booking on your social media

Your clients can start the voice-based booking process directly from your professional profiles on Facebook, Instagram, and WhatsApp. This makes booking faster, more accessible, and always available. Clients can also call your WhatsApp Business number and be guided straight into the booking flow, letting your business handle calls like a 24/7 receptionist.

How It Works

01. Enable the feature

Go to Custom Features, open AI Voice Booking, and enable it in one click.

02. Add credits

Top up your balance anytime in Plans and Prices → Additional Items → AI Credits Pack so the assistant is always available.

03. See it live

In the upper-right corner, click the green My Booking Channels button, then go to My Booking Website to see the AI Voice Booking widget on your page.

04. Start collecting bookings

Visitors can speak or type what they need, the assistant suggests the best available times, and bookings are confirmed in seconds.

01. Enable the feature

Go to Custom Features, open AI Voice Booking, and enable it in one click.

02. Add credits

Purchase credits at any time under Plans and Prices → Additional Items → AI Credits Pack, as the widget requires credits to function.

03. Adjust widget settings

Click "Widget Settings" button on the upper-right of the AI Voice Booking feature settings, to customize colors and preview the assistant before embedding.

04. Generate your widget code

Click Save & Get Widget Code in the upper-right corner. A pop-up window will appear - click the copy icon to copy the script.

05. Embed it on your website

Paste the script into your site’s page editor. The widget works with most major website builders and CMS platforms.

06. Start collecting bookings

Visitors can speak or type what they need, the assistant suggests the best available times, and bookings are confirmed in seconds.

Help Centre

Supported languages

Support across 50+ languages, including English, Greek, French, German, Spanish, Italian, Portuguese, Dutch, Swedish, Norwegian, Danish, Finnish, Polish, Turkish, Arabic, Hebrew, Hindi, Japanese, Korean, Chinese, Ukrainian, Vietnamese and many more.